WHERE INNOVATIONMEETS CUSTOMER EXPERIENCE
LifeCompass by Old Mutual
An intuitive, AI-powered platform that makes financial wellbeing feel effortless—for everyone in Namibia.
What We're Solving
Namibians struggle with complex financial products, slow support, and a lack of trust in digital tools. They want answers quickly, in plain language, without the runaround.
Advisors are overwhelmed with admin tasks—10 hours per week on paperwork. They want to focus on building relationships, not filling forms.
The result: New business profitability down 50%, value of new business margin at 1.3% (below 2-3% target), poor customer experience (NPS 35), and advisors spending more time on admin than helping clients.
Source: Old Mutual Group Interim Results for the six months ended 30 June 2025
How We Solve It
Three powerful innovations working together to transform financial services in Namibia.
Complete CRM System
Real-time access to customer profiles, policies, claims, and interactions. Everything advisors and customers need in one place, instantly accessible.
Intelligent Knowledge Graph
Maps relationships across financial products, processes, and regulations. Your AI assistant understands how everything connects, not just what's written.
Smart AI Assistant
Answers questions instantly by searching documents, accessing your CRM data, performing calculations, and understanding context. Knows your policies, history, and needs.
Our Knowledge Graph Strategy
Transforming financial services through intelligent knowledge mapping
Our knowledge graph technology creates an interconnected understanding of financial products, customer relationships, and regulatory requirements. By mapping how everything connects, our AI assistant can provide instant, accurate answers that understand context, not just keywords.
Interactive Knowledge Graph
Explore connected entities, relationships, and facts extracted from Old Mutual documentation
Old Mutual Knowledge Graph
Knowledge graph visualization
LifeCompass
by Old Mutual
Your Data, Protected
We take your privacy seriously. Every piece of personal information is automatically masked and protected, ensuring your data remains secure while you enjoy seamless financial services.
Email Protection
Email addresses are automatically masked (e.g., j***@example.com)
Phone Privacy
Phone numbers show only last 4 digits (+264 *** *** 4567)
ID Protection
National ID numbers are never exposed in any API response
GDPR/POPIA Compliant
Built with compliance in mind, following international privacy standards
National IDs Protected
Never exposed in any response
Context-Aware Masking
Public, Advisor, Customer, Admin
GDPR & POPIA Ready
Built for international standards
Privacy isn't an afterthought—it's built into every interaction. Experience financial services with confidence, knowing your personal information is always protected.
See LifeCompass in Action
Experience the platform through a simple, intuitive demo journey
View Your Profile
Access complete profiles with policies, claims, interactions, and CRM data—all seamlessly integrated and instantly available
Numbers That Matter
Real metrics for real business outcomes